HoliganBet Privacy Policy – How We Protect Your Data

At HoliganBet, we understand that sharing personal information online requires trust — and that trust has to be earned. Whether you are depositing in PKR via JazzCash, placing a bet on a PSL match or playing slots in the game lobby, your data is handled with the same level of care at every step.

This Policy is written in plain Pakistan English because we believe our players deserve to actually understand what happens to their information. If you have ever read a privacy policy and come away more confused than before, we have tried to avoid that here. We cover what we collect, why we need it, who we share it with (and who we absolutely do not share it with), how long we keep it, and what you can do about it.

If anything in this Policy is not clear, you are welcome to contact our support team via live chat inside your account. We will explain any section in plain terms.

HoliganBet collects personal data at specific points during your use of the platform. We only collect information that is genuinely needed — we do not gather data for its own sake. Below is a breakdown of the main categories of information we collect and when.

At Registration

• Full name as per your CNIC
• Date of birth (to verify you are 18 or older)
• Email address and mobile number
• Username and password (password is stored in hashed, irreversible form)
• Country and city of residence

During Account Verification

If you are asked to verify your identity — typically before your first major withdrawal or if our systems flag an unusual activity pattern — we may ask for:

• A copy or image of your C NIC (front and back)
• A selfie or short video for liveness confirmation
• Proof of the payment method used (e.g., a screenshot of your JazzCash or Easypaisa account showing your registered mobile number)

Verification documents are reviewed by our compliance team and are not used for any purpose other than confirming your identity and the legitimacy of your payment account.

During Transactions

• Payment method type (JazzCash, Easypaisa, Raast, Bank Transfer, card, mobile wallet)
• Transaction reference numbers and timestamps
• PKR deposit and withdrawal amounts
• Bank account or wallet number associated with the transaction

We do not store full card numbers on our servers. Card payment processing is handled by our payment processor partners who operate under their own security standards.

During Platform Use

• IP address and device type at the time of login
• Browser type and operating system
• Pages visited, games played and bet history
• Session duration and in-app navigation patterns
• Cookies and local storage data (see Section 7 for Cookie details)

Every piece of data we collect has a specific purpose. We do not collect information speculatively or build profiles for advertising networks. The table below maps each data type to its actual use on the platform.

HoliganBet does not sell your personal data to any third party. Your information is not shared with advertisers, data brokers or unrelated commercial partners. There are, however, a small number of service categories where limited data sharing is necessary to run the platform.

Payment Processors

To process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer or card payments, we share transaction-relevant information with the relevant payment processor. This is limited to what is strictly needed to complete the transaction — we do not share your full profile or betting history with payment partners.

Fraud Prevention & AML Services

We work with specialist third-party providers to screen transactions and account activity for patterns associated with fraud, money laundering or other financial crimes. These providers receive anonymised or pseudonymised data in most cases. Where full data is required, it is shared under strict contractual data processing agreements.

Game Software Providers

Games in our casino, slot games, fish games and game lobby are powered by third-party software providers. These providers receive a player session token and game result data — they do not receive your name, CNIC, payment details or contact information.

Legal & Regulatory Obligations

If we receive a valid legal request from a competent authority — such as a court order or formal regulatory enquiry — we may be required to disclose certain account information. In such cases, we comply with the minimum disclosure required by the applicable legal process.

• We do not share data with social media networks for targeted advertising
• We do not sell player profiles or behavioural data to data brokers
• We do not share data with unaffiliated betting or gambling companies
• We do not share data with any other HoliganBet player or third-party individual

Data security is not an afterthought at HoliganBet — it is built into how the platform operates. Here is a summary of the core security measures that protect your account and personal information at all times.

• TLS/SSL Encryption: All data transmitted between your device and HoliganBet servers is encrypted using Transport Layer Security. The padlock icon in your browser confirms this is active.
• Password Hashing: Your password is never stored in readable form. It is converted to a one-way cryptographic hash — meaning even our own technical staff cannot read your password.
• Two-Factor Authentication: You can enable 2FA on your account for an additional layer of login protection. We strongly recommend activating this, especially if you use JazzCash or Easypaisa for transactions.
• Access Controls: Staff access to player data is role-based and limited to what is necessary for their specific function. Support agents see what they need to help you — they cannot access payment processing systems or full verification documents unless required.
• Penetration Testing: Our platform infrastructure is tested regularly for vulnerabilities. Issues identified are addressed before they can be exploited.
• Secure Data Centres: Player data is stored on servers with physical and logical security controls including restricted access, surveillance and environmental protections.

We do not keep your data indefinitely. Retention periods are based on the reason the data was collected and any applicable obligations that require us to maintain certain records for a defined period.

When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

You have specific rights over your personal data. HoliganBet respects these rights and has processes in place to honour them. Contact our support team via live chat to exercise any of the following.

HoliganBet uses cookies and similar local storage technologies to make the platform work properly, to keep you logged in between sessions, and to understand how players navigate the site so we can improve it. We do not use third-party advertising cookies or tracking pixels.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These manage your login session, maintain your language preference and keep your game lobby state. You cannot opt out of essential cookies without disabling the platform entirely.
• Security Cookies: Used to detect fraud, flag unusual login patterns and protect your account from hijacking. These are active while you are logged in.
• Analytics Cookies: Help us understand which pages are most visited, how long players spend in different game sections, and where technical errors occur. Data collected via analytics cookies is aggregated and anonymised — it does not identify you personally.
• Preference Cookies: Remember your display preferences, notification settings and responsible gaming limit configurations so you do not have to reset them every session.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block or delete cookies from specific sites. Blocking analytics or preference cookies will not prevent you from using the platform, but some features may behave differently. Essential and security cookies cannot be disabled without logging out entirely.

HoliganBet is strictly for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date-of-birth verification step, and accounts where we have reason to suspect the user is underage are suspended immediately pending identity review.

If you are a parent or guardian and you believe a minor has registered on HoliganBet using false age information, please contact our support team via live chat immediately. We take these reports seriously and will investigate promptly. Any account confirmed to belong to an underage user will be permanently closed and any deposited funds returned to the payment source used.

HoliganBet reviews this Privacy Policy periodically and updates it when our data practices change, when new features are introduced, or when we need to reflect updated legal requirements. When material changes are made, registered players will receive a notification via email or an in-platform message before the new policy takes effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We recommend checking back occasionally, especially after major platform updates. Your continued use of HoliganBet after a notified policy update constitutes acceptance of the revised terms.

For historical versions of this Policy or if you have any questions about a specific change, contact our support team via live chat. We keep records of previous policy versions and can share them on request.